GoFor Presents: 25+ Last Mile Statistics and Trends to Keep Up with in 2022

59% of consumers will purchase more frequently from businesses that provide fast, convenient, and transparent deliveries
InternetRetailer
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60% of revenue comes from old customers as opposed to new (first-time) customers
Metrilo
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50% of frequent purchasers only order from retailers that embody their brand values
Capgemini Research Institute
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46% of consumers ranked reliability as one of the top attributes they look for when choosing a brand or retailer to purchase from73% of supply chain professionals can’t currently provide real-time tracking to customersPwC, PricewaterhouseCoopers Click to Tweet

98% of consumers believe delivery is a crucial part of their brand loyaltyConvey, Inc Click to Tweet

96% of customers are willing to switch to a different brand because of a single bad customer experienceForbes Click to Tweet

60% of consumers would choose one online store over another due to better shipping optionsCision Click to Tweet

88% of consumers surveyed said they expect their packages to arrive within 3-5 daysRetail Touchpoints Click to Tweet

Only 20% of consumers were willing to forgive retailers for delivery disruptions due to supply chain issues in 2021Harvard Business Review Click to Tweet

43% of abandoned carts are due to high shipping pricesBaymard Institute Click to Tweet

23% of shoppers abandoned their carts because there was no guaranteed delivery dateShopify

73% of consumers are more likely to purchase online items with free shippingStatista Click to Tweet

34% of consumers named long delivery times as one of the key reasons to shop in storesMcKinsey Click to Tweet

Emissions from last mile deliveries are on track to rise 30% by 2030 World Economic Forum Click to Tweet

30% of consumers who didn’t choose a slower delivery for financial incentives said they said they would be willing to wait longer for home deliveries when given environmental incentivesMIT Click to Tweet

95% of parcel deliveries require ranges under 100 miles, commercially available zero-emission vehicles could easily fulfill these rangesEthical Swag Click to Tweet

43% of consumers said they would prefer to shop with a retailer if they offer sustainable delivery optionsAir Quality News Click to Tweet

73% of consumers said they would definitely or probably change their consumption habits to reduce their environmental impactNielson IQ Click to Tweet

Only about 1% of the total electricity consumption globally accounts to electric vehicles, when EVs already account for 4.6% of the global vehicle fleetVirta Click to Tweet

40% of consumers will choose the last mile delivery option of buying online and shipping to their homesKPMG Click to Tweet

84% of consumers state they were unlikely to make a second purchase after a poor last mile delivery experienceParcel Monitor Click to Tweet

The last mile delivery market in North America is expected to grow 16% annually between 2021 and 2025Technavio Click to Tweet

46% of consumers surveyed said they expect their products within 1-2 daysRetail Touchpoints Click to Tweet

62% of consumers say fast shipping influences their decision to buy online and  85% of online shoppers search elsewhere when delivery speeds are too longFlexe Click to Tweet

Consumers are prepared to pay a 30% premium for same-day delivery and even more for guaranteed deliveryMcKinsey Click to Tweet

42% of survey respondents said that same-day shipping would make them decide to make an online purchaseFortunly Click to Tweet