When it comes to getting deliveries, speed is expected, but is it sustainable? With the rise of e-commerce, last mile thinking has changed. With a huge shift toward electrification and sustainability, delivery services and businesses are now looking toward green logistic solutions.
The challenge remains of how to balance customer demands with timing and budget while embracing the opportunities in taking a new approach. How can you offer an exceptional delivery experience to meet consumer expectations? Check out these trends and statistics taking over the last mile in 2022.
46% of consumers ranked reliability as one of the top attributes they look for when choosing a brand or retailer to purchase from73% of supply chain professionals can’t currently provide real-time tracking to customersPwC, PricewaterhouseCoopers Click to Tweet
23% of shoppers abandoned their carts because there was no guaranteed delivery dateShopifyClick to Tweet
30% of consumers who didn’t choose a slower delivery for financial incentives said they said they would be willing to wait longer for home deliveries when given environmental incentivesMIT Click to Tweet