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executive summary<\/h2>\n\n\n\n
Ecommerce giants like Amazon and Walmart are driving expectations around last mile delivery that other retailers are finding it hard to meet. The vast majority of consumers now expect same day or faster delivery, but barely over half of retailers offer it \u2014 and when they do it\u2019s sometimes only in select markets.<\/p>\n\n\n\n
To better meet the expectations of modern omnichannel shoppers, retail fulfillment and delivery must be reimagined. But how to do that? It starts with putting your customer at the center of your strategy.<\/p>\n\n\n\n
By looking at key components of your delivery experience \u2014fulfillment centers, technology platforms, delivery fleets, and drivers \u2014 and optimizing them with your customers in mind, you can go toe to toe with your top competitors and retain the loyalty of your customers. <\/p>\n\n\n\n
This guide explores recent trends in last mile delivery and provides tips on how to redesign the experience with your customers in mind.<\/p>\n<\/div>\n\n\n\n
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