GoFor Presents: 25+ Last Mile Statistics and Trends to Keep Up with in 2022

Written By Sara Smith

When it comes to getting deliveries, speed is expected, but is it sustainable? With the rise of e-commerce, last mile thinking has changed. With a huge shift toward electrification and sustainability, delivery services and businesses are now looking toward green logistic solutions.  

The challenge remains of how to balance customer demands with timing and budget while embracing the opportunities in taking a new approach. How can you offer an exceptional delivery experience to meet consumer expectations? Check out these trends and statistics taking over the last mile in 2022. 

 

LOYALTY

59% of consumers will purchase more frequently from businesses that provide fast, convenient, and transparent deliveries
InternetRetailer
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60% of revenue comes from old customers as opposed to new (first-time) customers
Metrilo
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50% of frequent purchasers only order from retailers that embody their brand values
Capgemini Research Institute
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46% of consumers ranked reliability as one of the top attributes they look for when choosing a brand or retailer to purchase from73% of supply chain professionals can't currently provide real-time tracking to customersPwC, PricewaterhouseCoopers Click to Tweet

98% of consumers believe delivery is a crucial part of their brand loyaltyConvey, Inc Click to Tweet

96% of customers are willing to switch to a different brand because of a single bad customer experienceForbes Click to Tweet

60% of consumers would choose one online store over another due to better shipping optionsCision Click to Tweet

RETAIL

88% of consumers surveyed said they expect their packages to arrive within 3-5 daysRetail Touchpoints Click to Tweet

Only 20% of consumers were willing to forgive retailers for delivery disruptions due to supply chain issues in 2021Harvard Business Review Click to Tweet

43% of abandoned carts are due to high shipping pricesBaymard Institute Click to Tweet

23% of shoppers abandoned their carts because there was no guaranteed delivery dateShopify

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73% of consumers are more likely to purchase online items with free shippingStatista Click to Tweet

34% of consumers named long delivery times as one of the key reasons to shop in storesMcKinsey Click to Tweet

SUSTAINABILITY

Emissions from last mile deliveries are on track to rise 30% by 2030 World Economic Forum Click to Tweet

30% of consumers who didn’t choose a slower delivery for financial incentives said they said they would be willing to wait longer for home deliveries when given environmental incentivesMIT Click to Tweet

95% of parcel deliveries require ranges under 100 miles, commercially available zero-emission vehicles could easily fulfill these rangesEthical Swag Click to Tweet

43% of consumers said they would prefer to shop with a retailer if they offer sustainable delivery optionsAir Quality News Click to Tweet

73% of consumers said they would definitely or probably change their consumption habits to reduce their environmental impactNielson IQ Click to Tweet

Only about 1% of the total electricity consumption globally accounts to electric vehicles, when EVs already account for 4.6% of the global vehicle fleetVirta Click to Tweet

LAST MILE

40% of consumers will choose the last mile delivery option of buying online and shipping to their homesKPMG Click to Tweet

84% of consumers state they were unlikely to make a second purchase after a poor last mile delivery experienceParcel Monitor Click to Tweet

The last mile delivery market in North America is expected to grow 16% annually between 2021 and 2025Technavio Click to Tweet

SPEED

46% of consumers surveyed said they expect their products within 1-2 daysRetail Touchpoints Click to Tweet

62% of consumers say fast shipping influences their decision to buy online and  85% of online shoppers search elsewhere when delivery speeds are too longFlexe Click to Tweet

Consumers are prepared to pay a 30% premium for same-day delivery and even more for guaranteed deliveryMcKinsey Click to Tweet

42% of survey respondents said that same-day shipping would make them decide to make an online purchaseFortunly Click to Tweet

Tags: retail

Sara Smith

Sara is the content specialist at gofor. She owns the email program, social media, and content creation for all departments. With nearly a decade of experience in marketing and communications, Sara is committed to inspired storytelling and has written extensively across several industries. In her spare time, Sara loves to read or you can find her baking lots of pastries at home.