Customer shopping trends have been slowly shifting online for years, but that trend exploded in 2020 due to the COVID-19 pandemic. Where fast delivery used to be a preference, now it’s a necessity.
Despite the pressure of the pandemic, customers still expect high quality delivery experiences. And retailers that fail to deliver will fall short of earning repeat business.
But what does a great last mile delivery experience look like? To help you answer that question, we’ve gathered the top retail delivery statistics you need to know to improve your delivery experience.
Receiving an accurate ETA is important or very important to 83% of consumers Localz Click to Tweet
82% of satisfied customers have shared positive delivery experiences with friends and family, and 74% of satisfied consumers intend to increase purchase levels by 12% with their preferred retailer Capgemini Click to Tweet
Amazon is spending an extra $1.5 billion to transition to one-day shipping this year.CNN BusinessClick to Tweet